Terms of Service

Read this first. Using KidHive means agreeing to these Terms and to KidHive's Privacy Policy. Anyone who does not agree to both should not use KidHive.

These Terms are the agreement between the user and KidHive, LLC. ("KidHive"). They govern use of the KidHive web app, website, and everything connected to them (together, the "Service"). KidHive runs in the web browser and works across devices and operating systems. Questions about anything here? Reach KidHive at info@KidHive.co.

1. Who can use KidHive

Users must be adults. Accounts are for people 18 and older. KidHive uses reasonable age-assurance methods to estimate whether a user meets that bar. If KidHive can't confirm a user is 18 or older — or if it looks like the user may be a minor — KidHive will apply the heightened privacy and data protections that the law expects for younger users.

Each account is the holder's to guard. Some features require an account. Users must give accurate and complete information at sign-up and keep it current. The account password is the account holder's responsibility, and so is everything that happens under the login — so KidHive should be told right away (info@KidHive.co) about any suspected unauthorized access. KidHive isn't responsible for losses that trace back to an unsecured account.

Parents and their kids' information. Parents and caregivers join KidHive free of charge to find and book activities. The only information KidHive collects about a child is a first name and a birth year, which the parent provides so KidHive can suggest age-appropriate activities and pass to a Provider at booking. By adding that information, the parent confirms they are that child's parent or legal guardian. KidHive's Privacy Policy explains how it is handled.

2. What KidHive is (and isn't)

KidHive is a two-sided marketplace. On one side are parents looking for things for their kids to do; on the other are the businesses that run those activities. KidHive gathers publicly available information about providers and combines it with details providers add themselves, so parents can browse, book, and pay for camps, classes, leagues, and more.

Joining is free for everyone. There's no charge for parents or providers to join KidHive. KidHive earns money only when a booking takes place, by taking a platform fee from the provider's earnings on that transaction (see Section 6).

A listing is not an endorsement. A provider appearing on KidHive doesn't mean KidHive vouches for them. KidHive curates and reviews providers before they go live, but doesn't independently guarantee credentials, licensing, insurance, or that what a provider tells KidHive is accurate. KidHive isn't responsible for any provider's conduct, the safety of any activity, or any harm that comes from dealing with someone found through the Service — that risk rests with the user, and KidHive disclaims liability for providers' acts and omissions. Parents should do their own homework on a provider before enrolling a child.

Providers can opt out. A provider who'd rather not appear, or who wants their information removed, can email info@KidHive.co; KidHive handles opt-out requests within 10 business days.

3. Booking activities, payments, and refunds

How booking works. Parents can book single drop-in sessions, camps, or full-term (multi-week) enrollments and pay for them in the Service through KidHive's payment processor, Stripe, using Apple Pay, Google Pay, or a card. KidHive is not the merchant of record — the payment goes to the Provider running the activity, and the Provider bears Stripe's processing fee and KidHive's platform fee out of that amount. Some classes also carry an optional one-time registration fee, set by the Provider and charged per child the first time that child books the class — it's shown on the class page before booking, is waived on repeat bookings of the same class, and isn't consumed by a cancelled or refunded booking.

Allergies. Parents are responsible for recording any allergies in their child's profile. KidHive passes this information to the Provider with the booking, but does not verify it or ensure the Provider has read or acted on it. When a child arrives for a class, the parent should confirm directly with the Provider that the Provider is aware of any allergies, and the Provider should ask about and confirm the same. KidHive captures and forwards allergy information as a convenience only and is not responsible for a Provider's acknowledgment of, or response to, it.

Advance-booking window. Classes can be booked up to 6 months in advance. For camps and full-term (multi-week) enrollments, the window is measured against the program's first session — it limits how far ahead a parent can book and pay, not how long a program can run. Dates beyond the window aren't offered at booking, and the Service also enforces the limit at checkout.

The contract is with the Provider. When a parent books an activity and the Provider accepts, a contract for that activity is formed directly between the parent and the Provider (a "Service Contract"). KidHive is not a party to that contract. KidHive's role is limited to providing the marketplace and acting as a limited payment-facilitation agent that collects and remits payment through Stripe on the Provider's behalf. The Provider — not KidHive — is responsible for delivering the activity, honoring its terms, and standing behind it.

One platform-wide cancellation policy. Refunds follow KidHive's single, platform-wide cancellation policy, which applies to every booking on the Service and which parents see at checkout before confirming. When a parent cancels, refunds are calculated and issued automatically based on that policy and the timing; if a Provider cancels — or KidHive has to cancel a class — the parent receives a full refund, and if a Provider reschedules a single session the parent can accept the new time or take a full refund. The complete rules — covering single sessions, camps, and multi-week enrollments, plus rescheduling, Provider cancellations, KidHive-initiated cancellations, and force-majeure situations — are in the Cancellation & Refund Policy, which is part of these Terms.

Rescheduling camps and multi-week enrollments. KidHive doesn't support rescheduling these. A parent who wants to switch to a different one before it starts should cancel (a 100% refund applies at that point) and book the desired one directly, subject to availability. See the Cancellation & Refund Policy for details.

Accurate listings. Providers are responsible for offering activities as described and honoring the prices and schedules they publish. If something goes wrong with a booking, contact info@KidHive.co and KidHive will help facilitate a resolution.

4. User content

Users may be able to post comments, photos, and other material ("User Content"). By posting it, the user gives KidHive a worldwide, royalty-free, non-exclusive, sublicensable, transferable license to use, copy, modify, distribute, display, and publish it as part of running and improving the Service.

Every user promises three things about anything they post: that it's theirs or they have the rights to it, that it doesn't step on anyone else's rights, and that it follows these Terms and the law. Users agree not to post content that's false, defamatory, obscene, or offensive; that breaks the law; that infringes intellectual property or privacy; that includes someone else's personal information without permission; that's threatening or harassing; or that promotes discrimination, violence, or anything illegal.

KidHive may, but isn't obligated to, monitor, review, edit, or remove any content at its discretion.

5. Things users agree not to do

Users must not use the Service for anything unlawful, impersonate people, or misrepresent who they're affiliated with. Users must not scrape or harvest data with automated tools unless KidHive has said yes in writing, upload malware or harmful code, try to break into KidHive's systems, or disrupt how the Service runs. Users must not post anything that exploits or harms children, and must not try to arrange or take payment for a booking outside the Service to avoid the platform fee. Providers must not take a parent they were first introduced to through KidHive off-platform to arrange future activities — see the non-circumvention terms in the Provider Agreement. Users must not use KidHive to spam other users, and must not reverse engineer, decompile, or take apart any part of the Service.

6. Providers: listings, platform fee, and payouts

This section applies to Providers; the separate Provider Agreement covers the full terms.

Free to list; platform fee on bookings. Creating a listing is free. KidHive earns through a platform fee applied to each completed booking, charged automatically through Stripe at the time of the transaction. Each Provider's applicable platform fee is shown in the Provider dashboard. Providers granted Founding Member status receive a reduced, lifetime-locked platform fee, shown as a badge on their profile. Payments are processed through Stripe Connect, KidHive is not the merchant of record, and funds flow to the Provider's connected Stripe account minus Stripe's fees and KidHive's platform fee.

Using KidHive alongside another system. KidHive doesn't integrate with any other booking or business-management system a Provider uses. A Provider who lists spare capacity on KidHive while also taking bookings elsewhere is solely responsible for managing capacity across both so nothing gets oversold, and for notifying families directly of any changes made outside KidHive. See the Provider Agreement for the full terms.

Cancellation policy. All bookings are governed by KidHive's single, platform-wide cancellation policy, which Providers accept when registering to list. Providers don't set their own cancellation terms. Refunds and platform-fee reversals are handled as described in the Cancellation & Refund Policy, and fee responsibility for Provider-initiated cancellations and reschedules — including the Stripe processing fee — is described there and in the Provider Agreement.

Provider responsibilities. Providers are responsible for holding the licenses, permits, insurance, and clearances their activities require, complying with applicable law (including child-safety law), and delivering activities as described. Visibility, bookings, and earnings are never guaranteed.

7. Intellectual property

The Service and everything that makes it up — the KidHive name, logo, trademarks, software, design, text, and other content KidHive provides — belong to KidHive and its licensors and are protected by intellectual-property laws. KidHive grants each user a limited, personal, non-exclusive, non-transferable, revocable license to use the Service under these Terms. Users don't acquire any ownership rights, and may not copy, modify, distribute, sell, or create derivative works from any part of the Service except as these Terms allow. If a user sends KidHive feedback or suggestions, KidHive may use them freely without any obligation to the user.

8. Copyright and takedown requests

KidHive respects intellectual-property rights and expects users to as well. Anyone who believes content on the Service infringes their copyright can send a notice to info@KidHive.co that identifies the work, points to the material in question, and includes their contact details and a good-faith statement that the use isn't authorized. KidHive will review valid notices, remove or disable infringing content where appropriate, and may terminate the accounts of repeat infringers.

9. Disclaimers and limits on liability

No warranties. THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. KIDHIVE DOESN'T PROMISE THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

Cap on liability. TO THE FULLEST EXTENT THE LAW ALLOWS, KIDHIVE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES WON'T BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOST PROFITS, DATA, OR GOODWILL — ARISING FROM USE OF OR INABILITY TO USE THE SERVICE, EVEN IF KIDHIVE HAS BEEN WARNED SUCH DAMAGES WERE POSSIBLE. KIDHIVE'S TOTAL LIABILITY TO A USER WILL NOT EXCEED THE LOWER OF THE AMOUNTS THAT USER PAID OR KIDHIVE EARNED FROM THAT USER IN THE SIX MONTHS BEFORE THE CLAIM, OR ONE HUNDRED DOLLARS ($100).

Dealings between parents and Providers. Any activity booked is delivered by the Provider, not by KidHive. KidHive is not a party to the underlying Service Contract and isn't responsible for a Provider's conduct or for the quality, safety, or legality of any activity. If a Provider requires a waiver, release, or other document as a condition of participation, that paperwork is handled directly between the Provider and the parent — KidHive does not provide, collect, or store it and is not responsible for it. Likewise, payment processing is provided by Stripe under its own terms.

Disputes between parents and Providers. Because the activity is delivered under a contract between the parent and the Provider, any disagreement about a class — before, during, or after it — is theirs to resolve. KidHive will, in good faith, help facilitate a resolution of a payment or booking problem and provide the booking records available to it, but it does not arbitrate disputes between parents and Providers, take sides, or accept responsibility for the activity itself or its outcome. Parents and Providers are encouraged to resolve issues directly and respectfully.

10. Indemnification

Each user agrees to defend, indemnify, and hold harmless KidHive and its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) that arise from the user's use of the Service, their User Content, their breach of these Terms, or their violation of anyone else's rights.

11. Disputes and arbitration

Read this part closely — it affects legal rights, including the right to sue in court and to a jury trial.

Talk to KidHive first. Before starting arbitration, email info@KidHive.co and give KidHive at least 30 days to work it out informally. KidHive will make a genuine effort to resolve it.

Binding arbitration. If that doesn't settle it, disputes relating to these Terms or the Service will be resolved by binding individual arbitration through JAMS under its applicable rules — with two exceptions: claims involving sexual assault or sexual harassment, and the matters in the "Exceptions" paragraph below. If a dispute qualifies for small claims court, the user can choose that instead of arbitration. Arbitration takes place in California, and the arbitrator's decision is final and can be entered as a judgment in any competent court.

No class actions. EACH USER AND KIDHIVE AGREE TO BRING CLAIMS ONLY INDIVIDUALLY — NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION. AN ARBITRATOR MAY NOT COMBINE MORE THAN ONE PERSON'S CLAIMS OR RUN ANY CLASS-WIDE PROCEEDING.

Exceptions. Either party can still go to small claims court for qualifying disputes, and either party can ask a court for an injunction or other equitable relief to stop infringement or misuse of intellectual property.

12. Governing law

California law governs these Terms, without regard to its conflict-of-law rules. Where these Terms permit going to court, the parties agree to the exclusive jurisdiction and venue of the state and federal courts in California.

13. Changes to these Terms

KidHive may update these Terms. For material changes, KidHive will update the "Effective" date above and, where it makes sense, email the address on the account or post a notice in the Service. Continuing to use the Service after that notice — or clicking to accept, where KidHive asks for material changes — means the user accepts the new Terms. Anyone who doesn't agree should stop using the Service.

14. Ending an account

KidHive may suspend or end an account and access. If KidHive is ending an account for convenience, it will give at least 30 days' written notice. If KidHive is suspending or terminating for cause, it will say which term or policy was violated. Users can close their account any time in settings. Before an account can be deleted, it must have no pending payments and no upcoming booked classes; those must be canceled or completed first, and the standard cancellation and refund terms apply to anything canceled. To the extent an account is ever deleted while payments or bookings remain outstanding, KidHive is not responsible for those outstanding payments or classes, and the user remains responsible for resolving them directly with the other party. Outstanding bookings at termination are handled under the applicable cancellation terms. Once an account ends, the license to use the Service ends with it. The parts of these Terms meant to outlast termination do — including Sections 4, 6, 7, 8, 9, 10, 11, and 12.

15. The fine print

These Terms, the Privacy Policy, Cancellation & Refund Policy, and (for Providers) the Provider Agreement are the whole agreement between the user and KidHive about the Service and replace anything that came before. If a court finds any provision unenforceable, the rest still stands. If KidHive doesn't enforce a right once, it hasn't waived it. Users can't assign these Terms without KidHive's written okay, but KidHive can assign its rights freely. Send any notices to info@KidHive.co.

16. Contact

Questions about these Terms?